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RETURNS AND PURCHASE PROTECTION/INSURANCE POLICY
IMPORTANT NOTICE - COVID-19 POLICY Effective 1st March 2020 and until further notice, change-of-mind refunds and exchanges will not be available for a range of products that have been in higher than usual demand, including toilet paper, tissues, soap and sanitiser, due to the COVID-19 pandemic. Customer who have made large orders, and at the time of ordering are aware of backorder dates (understanding these dates may alter), will incur a 30% cancellation fee if the order is cancelled. If a customer has purchased Purchase Protection/Insurance, no cancellation fee will apply however the Insurance will be withheld. Madken believes this is a necessary measure to meet the current demand and we thank customers for their understanding.
RETURNSCan I exchange an item?
We do not offer exchanges. If you have purchased the incorrect item or have changed your mind, please place a new order for the new item, and a refund will be processed for returned items.
Conditions of Return:
If you would like to return an item, please contact us on 1300 662 683 or feedback@madken.com.au for a Return Authorisation Form.
PURCHASE PROTECTION/INSURANCEMadken offer protection to all our customer's, to provide you with added benefits, some of which include:
What does insurance cover?
INCORRECT DELIVERIES OR DAMAGED ITEMS
If you receive an incorrect delivery, damaged item or short supply, please notify Madken within 14 days of delivery date (except mirrors*) and our customer service team will investigate the matter.
Our warehouse ensures your orders are packaged in the most secure packaging possible so your item arrives in perfect condition. Despite this, goods are sent with third party
For our customers who elect to take out purchase protection/insurance; We will prioritise to investigate your situation (please allow 5 business days) and if your item is found to be lost in transit or arrives
For our customers who declined the purchase protection/insurance option; We will investigate your situation (please allow 5 business days). Madken does not accept responsibility or liability for any items *If you have received a damaged mirror, Madken must be notified within 48 hours of delivery and images must be emailed to feedback@madken.com.au. We strongly recommend you purchase insurance with all mirror products to protect your order.
WARRANTY OF GOODS
All products sold on our website are 100% genuine articles and Madken stands by their respective manufacturer warranties. We will gladly assist in the warranty process for any items If you are unsure what the warranty period is please contact us and we can speak to the manufacturer on your behalf.
We try our best to ensure that all products are shipped free from manufacturing defects. If you receive a product with a manufacturing defect we must be notified within 14 days of delivery If your product is within the warranty period and found to be faulty, through no fault of the customer, Madken will organise repair or replacement of the product or offer a refund. |
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